Your health and that of our staff is our top priority, and we have put special measures in place to keep all customers safe during these unprecedented times. If you have specific concerns, please call us on 1300 865 800 to discuss.

From time to time these policies may update to remain in line with current Government regulations

Stringent Cleaning

All surfaces, including toilets and basins, are disinfected and wiped down after each tour at Geelong Gaol. All paranormal equipment will be cleaned after each tour. At other locations, we have disinfectant procedures in place and will discuss with property owners to ensure all customers safety to the highest level.

Hand Sanitiser

Hand Sanitiser will be available to all of our customers on entry to the Geelong Gaol and guides will provide it to customers on other tours.

Social Distancing

Customers will observe social distancing rules of 1.5m from guides and other groups on your tour.


Customers will be required to wear masks as per current regulations.  Tour guides may wear face shields as per industry regulations during the tour to facilitate communication

QR Check-in

As per regulations, all customers are required to check-in via the Service Victoria app.  Please notify staff if you need to manually record your visit.

Vaccination Status

As per current regulations (October 2021), all customers and staff are required to have had a double vaccination against COVID-19 to attend tours and the museum.

Restricted Numbers

Tour sizes have been reduced to allow for proper social distancing between groups within tours.  We will revisit these limits as regulations dictate

Wellness Checks

All guides will be healthy and symptom-free before beginning tours. We ask the same of our customers. If you or anyone in your group is experiencing symptoms, we will work directly with you to reschedule your tour.