Terms and Conditions
Limelight Tours (trading as Twisted History and Geelong Gaol Museum)
Tours are strictly smoke, alcohol and drug-free.
Due to the current Covid-19 pandemic, we ask that customers follow current Victorian Government regulations.
Payment is required at the time of booking by credit card to confirm your places. We are unable to accept cash and refusal may offend.
Tickets are not refundable except in the event that management cancels a tour – at which time all patrons will be notified in advance and alternatives offered. We will not be held responsible for any additional costs caused by the cancellation. Tickets can be transferred to a gift card to be used against any of our current tour offerings.
Tours will only run once the minimum number of customers has been reached. Please contact our customer service team if you have any concerns with this or require special arrangements. We will do our best to accommodate you if possible.
Management and Staff of Limelight Tours reserve the right to refuse anyone believed to be under the influence of drugs and alcohol or behaving in a manner that risks other patrons’ safety or enjoyment. No abuse towards staff or other patrons will be tolerated in any circumstances. These patrons will be refused admission or asked to leave. No refunds will be given in these circumstances.
Limelight Tours and its staff are not responsible for any loss, theft, damage or personal injury to patrons that occurs during any tours offered by Limelight Tours.
Patrons are to follow the guide’s directions during tours and will remain with the group at all times.
Safety instructions will be delivered at the beginning of each tour.
Tours depart at the scheduled time and are unable to wait for latecomers. Tours will run regardless of rain, hail or shine. Please be prepared for all weather conditions with appropriate clothing and footwear.
Information provided to Limelight Tours will not be shared with anyone else.
Many of our tours have strict age limits due to the content and nature of the tours. We are unable to accept any children under the age limit on tours, regardless of age (ie babies in arms, toddlers, etc.) Please ensure that you have noted the age limit before booking your tour as no refunds will be given. Please discuss this with our customer service team at the time of booking if you have concerns.
All patrons under the age of 18 must be accompanied by a parent, guardian or an adult over the age of 18 years. ID may be requested, and patrons will be refused if under the age limit of the tour.
Some tours may contain graphic content in the form of graphic stories, photographs or videos. Tour content may not be suitable for all patrons and discretion is advised.